Returns & Refunds

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem — it's faulty, unsafe, not as described, or doesn't do what it's meant to — you're entitled to a replacement or refund. For minor problems, we'll arrange a repair, replacement or refund. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items
Contact us at yugpatel149@gmail.com with your order number, a description of the problem and a photo if possible. We'll arrange a remedy and cover reasonable return postage for faulty or incorrect items.

Change of mind
We accept change-of-mind returns within 30 days of delivery for items that are unused and in their original packaging. The customer pays return postage for change-of-mind returns. This is separate from, and does not affect, your consumer guarantee rights.

Refunds
Approved refunds are made to your original payment method within 5 business days of us receiving the returned item (or confirming the issue).

How to start a return
Email us before sending anything back — return addresses can differ by product, so we'll send you the right instructions.

More about your rights: https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees